Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at modyourself.072@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at modyourself.072@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at modyourself.072@gmail.com.

Refund and Returns Policy

At Modyourself, we take pride in crafting high-quality, custom-made clothing designed just for you. While we strive for perfection, we understand that issues can arise. Please take a moment to review our Return & Refund Policy to understand how we handle returns, refunds, and cancellations.

1. Custom-Made Clothing

Each of our garments is individually crafted to your specifications—including fabric, color, and design—making every piece one of a kind.

📌 As a result, we do not accept returns or offer refunds on customized items, unless they arrive damaged or defective.

2. Damaged or Defective Items

If your order arrives damaged, defective, or significantly different from what you ordered:

Contact us at modyourself.072@gmail.com within 7 days of delivery.
Include your order number, a brief description of the issue, and clear photographs of the item.

We will review your case and offer:

A replacement or
A full refund, depending on the nature of the issue.

📦 Please ensure the item is unused and in its original condition for the return to be eligible.

3. Order Cancellations

Changed your mind? No problem.

Cancellations are accepted within 24 hours of placing your order.
After 24 hours, your item enters production and cannot be canceled, as it’s a made-to-order product.

4. Return Process for Damaged or Incorrect Items

If your item qualifies for a return or replacement due to an error on our part:
Steps to Follow:

Email us at modyourself.072@gmail.com within 2 days of delivery.
Share your order number, issue details, and photos.
If approved, we’ll provide return instructions and a return shipping label (if applicable).
Upon receiving the returned item, we’ll either:

Send a replacement, or
Process a refund—based on your preference.

📌 Customers are responsible for return shipping costs unless the item is damaged or incorrect.

5. Exchanges

As all items are custom-made, we do not offer exchanges for reasons such as sizing or style changes.
Please review our size guide carefully before placing your order. If you’re unsure, contact us—we’re happy to assist with measurements and fit advice.

6. Refunds

Refunds (if applicable) will be processed after the returned item is inspected and approved.

Funds will be credited to your original payment method.
Please allow 5–10 business days for the amount to reflect, depending on your payment provider.

7. Shipping Fees

Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., incorrect item or defect).
For returns initiated by the customer, return shipping costs are the customer’s responsibility.

8. Final Sale Items

Items marked as “Final Sale” on the product page are not eligible for return, refund, or exchange.
Please review product details carefully before purchasing promotional or discounted items.

Need Help?

We’re here to support you with any questions about our return or refund process.

Contact Us:
📧 Email: modyourself.072@gmail.com
📞 Phone: +91 7715874372
🏠 Address:
Bungalow No. 1, Beside Noor Villa Building
Nursing Home Gali, Near Mira Road Station
Mira Road (East), Thane – 401107, Maharashtra, India