Frequently Asked Questions
About ModYourself
What is ModYourself?
ModYourself is a fashion brand focused on statement driven, racing inspired and contemporary streetwear. Our collections combine bold design, motorsport influence and everyday wearability.
Are ModYourself products gender neutral?
Yes. ModYourself follows a gender neutral approach across its collections. Our products are designed to be styled according to individual preference rather than traditional gender categories.
What type of products does ModYourself offer?
ModYourself offers a range of fashion pieces including racing jackets, leather jackets, parachute jackets, oversized jackets and other statement driven streetwear styles.
Products & Sizing
How do I choose the right size?
Every product may have a different fit and silhouette. We recommend checking the size chart available on the individual product page before placing your order.
Are ModYourself jackets oversized?
Many ModYourself jackets feature an oversized or relaxed silhouette. The exact fit is mentioned on each individual product page.
Do your products look exactly like the images?
We make every effort to represent our products accurately through product photography. However, colours may appear slightly different depending on your screen, display settings and lighting conditions.
Do you offer plus sizes?
Selected ModYourself products are available in extended sizes up to 6XL. Size availability can vary by product, so please check the individual product page.
Orders
How can I place an order?
Simply select your preferred product, choose your size and add it to your cart. Proceed to checkout, enter your delivery details and complete your payment.
Can I modify my order after placing it?
If you need to make changes to an order, contact our customer support team as soon as possible. Changes may not be possible once the order has entered processing or shipping.
Can I cancel my order?
Cancellation depends on the processing status of your order. Contact our customer support team as soon as possible if you wish to cancel an order.
How can I check my order status?
Once your order has been shipped, you will receive shipping and tracking information through the contact details provided during checkout.
Shipping & Delivery
Do you offer free delivery?
ModYourself offers free express delivery according to the current offer displayed on the website. Please check the shipping information at checkout for the latest applicable terms.
How long does delivery take?
Delivery timelines can vary depending on your location, order processing and courier availability. Your estimated delivery information will be provided during the order process.
Do you provide order tracking?
Yes. Once your order has been dispatched, tracking details will be shared with you so you can follow your shipment.
What happens if my package is delayed?
Courier delays can occasionally occur due to operational, weather or other logistical circumstances. If your order has exceeded the expected delivery window, contact our support team with your order number.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout and may include online payment options and other methods offered by ModYourself for eligible orders.
Is it safe to make an online payment?
Yes. Payments are processed through the payment options available on our secure checkout.
Do you offer Cash on Delivery?
Cash on Delivery availability may depend on your location, order value and current ModYourself shipping policies. Available options will be displayed during checkout.
Do you offer discounts on prepaid orders?
ModYourself may run prepaid payment offers from time to time. Any active offer and applicable coupon code will be displayed on the website or during promotional campaigns.
Returns & Exchanges
Can I return or exchange my order?
Return and exchange eligibility depends on the product and the current ModYourself return policy. Please review the Returns & Exchanges Policy before placing your order.
What condition should a product be in for a return or exchange?
Products should generally be returned in their original condition, unused and with the original tags and packaging intact. Please refer to the current Returns & Exchanges Policy for complete requirements.
How do I request a return or exchange?
Contact the ModYourself customer support team with your order details and the reason for your request. Our team will guide you through the applicable process.
How long does a refund take?
Once an eligible return has been received and approved, the refund will be processed according to the applicable refund policy and payment method.
Product Care
How should I care for my ModYourself jacket?
Care instructions vary depending on the material. Always follow the washcare instructions provided for the specific product.
Can I machine wash leather jackets?
Leather products generally require specialised care and should not be treated like regular machine washable garments. Always follow the care instructions provided with the specific jacket.
How should I store my leather jacket?
Store leather jackets in a cool, dry environment away from prolonged direct sunlight and excessive moisture. A suitable hanger can help maintain the jacket's shape.
How should I wash cotton jackets?
Follow the washcare instructions provided with the individual product. Gentle washing and appropriate drying methods can help maintain the fabric, colour and shape.
Promotions
Do you offer any current promotions?
ModYourself regularly runs special offers, seasonal promotions and product drops. Check the website banner, product pages and official ModYourself channels for current offers.
What is the Buy 2 Get 1 Free offer?
When active, eligible customers can purchase two qualifying products and receive the applicable free gift according to the promotion's terms and conditions.
Can I combine multiple discount codes?
Discount code eligibility can vary by promotion. Unless specifically stated otherwise, promotional codes may not be combinable.
Customer Support
How can I contact ModYourself?
For questions regarding products, orders, shipping or returns, contact the ModYourself customer support team through the contact details provided on our website.
I received a damaged or incorrect product. What should I do?
Contact our customer support team as soon as possible with your order details and clear photographs of the product and packaging. Our team will review the issue and guide you through the next steps.
I have another question that isn't answered here. What should I do?
We're happy to help. Contact the ModYourself support team with your question and order details, if applicable, and our team will assist you.